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ABOUT INCHCAPE READING.

Inchcape Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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Paul Glister

Head of Business

Tristan Jewett

New Car Sales Manager

Francis Reed

Local Business Development Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Mark Jeffery

Used Car Sales Executive

Matt Gilbert

Used Car Sales Executive

Jonathan Hood

New Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Job done on time.

Service
Thank you for taking the time to leave positive feedback. Its good to know you were satisfied with the Covid restrictions which we follow at our branch at Inchcape Reading BMW. I will be happy to pass your comments onto the team. Kind Regards Paul Glister Head Of Business

Once the problem was determined the work was fitted in reasonably quickly. The time scale indicated for the work was exceeded; the car was returned early, which was great.

Service
Thank you for your positive comments. I am delighted to hear we got the work done in a satisfied time frame. I will pass your feedback on to the team. Kind Regards Paul Glister Head Of Business

Very professional team.

Service
Thank you for excellent feedback. I am delighted to hear that you were happy with the service provided by Inchcape Reading BMWW, and also that you were looked after through the whole process. I will pass your comments on to the team. Kind Regards Paul Glister Head Of Business

Great service and help Nathen Westwood is a great member of your staff very professional

Service
Thank you for such a great comment. I am delighted to hear you were looked after and happy with the process and customer service by the team at Inchcape Reading BMW. Kind Regards Paul Glister Head Of Business

No issues at all

Service

All okay

Service

Well organised and work completed as promised

Service

Usual good stuff. Grateful for thorough cleaning of car inside and out. However, it was frustrating to find driver's seat and steering column settings all moved. Finding the most suitable of these had taken some while and has had to be redone.

Service

As usual faultless service

Service

Excellent customer service

Service
Thank you for leaving a positive review. I am pleased to hear that the standards of service which we provide in our branch met your expectations. Kind Regards Paul Glister Head Of Business

See above...great staff, quality support, obviously amazing cars!

Service
Thank you for leaving such as positive comment. I am pleased to hear you were looked after and received great service on your last visit at Inchcape Reading BMW. I will pass your great feedback onto the team Kind Regards Paul Glister Head Of Business

Best service ever.

Service
Thank you for taking the time to leave such great comments. I am pleased to hear you received great service and Covid restrictions which we follow in our branch met your expectations. Kind Regards Paul Glister Head of Business

Very satisfied

Service
Thank you for taking the time to leave a review. I am delighted to hear you were satisfied with the service we provided on your visit with us at Inchcape Reading. Kind Regards Paul Glister

All done

Service
Thank you for your positive feedback. I am delighted to see that you were satisfied with the service provided by Inchcape Reading BMW. I will pass your comment onto the team. Kind Regards, Paul Glister, Head of Business.

Seamless process, adapted to be Covid-19 compliant

Service
Thank you for your positive review. I am pleased to hear that you were happy with our Codiv-19 restrictions which we follow in our branch. Also is good to see that the prosses went smoothly during your visit at Inchcape Reading BMW. Kin Regards, Paul Glister, Head of Business.

All very polite and completed on time

Service
Thank you for taking time to leave your comment. I am pleased to hear you were looked after on your last visit at Inchcape Reading BMW however sorry to hear you had difficulty getting through to our branch to make appointment. Kind Regards, Paul Glister, Head of Business.

Fantastic service from Paul Smith and co!

Service
Thank you for your positive feedback. I am happy to see that you were satisfied with the service provided by Inchcape Reading BMW. Kind Regards, Paul Glister, Head of Business.

The Mot service was fine. It is difficult to have to leave the car there all day and arrange to be picked up and returned to the garage though. As the car was booked in for 10, it seems reasonable that it should be available for collection by 1.00 pm

Service
Thank you for taking the time to leave your feedback. I am sorry to hear you were disappointed having to leave your vehicle hear all day and make alternative arrangements. I will take your feedback into account. Kind Regards Paul Glister Head Of Business

Car was cleaned very well.

Service
Thank you for your great comments, I will pass them onto the team. Also I am pleased to see that you found our service team helpful and that you were happy with the complementary clean on your vehicle. Kind Regards, Paul Glister, Head Of Business.

Drop-off and collection was straightforward despite Covid19 restrictions. Car was nicely washed and cleaned upon my collection. No problems with the service itself, although the audio on the video was very difficult to hear. Overall very happy.

Service

No fuss service, just feel my car was in the best hands

Service
Thank you for your great feedback. I am delighted to hear you were happy with the service we provided at Inchcape Reading BMW. Its great to know you felt safe with Covid restrictions in place at our branch. Kind Regards Paul Glister Head Of Business

Took care of everything.

Service
Thank you for your great review. I am pleased to see that you were happy with the service provided at Cooper Reading and also that team kept you informed throughout the process. Kind Regards, Paul Glister, Head Of Business.

Completely satisfied!

Service
Thank you for taking the time to leave this excellent review. I am very happy to hear about your recent experience at our dealership and that the team provided you with great service throughout the whole process. I will pass your comments onto the team. Kind Regards, Paul Glister, Head Of Business.

The service was excellent

Service
Thank you for taking the time to leave this excellent review. I am very pleased to see that you were provided with efficient service throughout the whole process. I will be happy to pass this onto the team. Kind Regards, Paul Glister, Head Of Business.

The Sales team were very professional in their approach. They made sure the car was as required on the delivery day and provided contacts to help with any issues I might have in adjusting to the new vehicle.

Service
Thank you for leaving such a great comments. I will be happy to pass them onto the team. I am pleased to see that you received excellent service from the team at Cooper Reading and that you were kept updated throughout the process. Kind Regards, Paul Glister, Head Of Business.

Easy to book and drop off. Car was clean. Maybe a little expensive

Service
Thank you for your feedback. I am happy to read that you found our booking and drop off systems easy and that you were please with the complimentary clean on your vehicle. Kind Regards, Paul Glister, Head of Business.

Very organised, kept informed.

Service
Thank you for your review. Its great to see that you found our team organised and that they kept you updated throughout the process. I will happily pass your comments onto the service department. Kind Regards, Paul Glister, Head Of Business.

Great customer service. I wouldn't take my car to be serviced elsewhere

Service
Thank you for taking the time to leave this excellent review. I am very pleased to hear about your experience with the service department at Cooper Reading and that you found the team friendly and professional. Kind Regards, Paul Glister, Head Of Business.

The overall speed of service was pretty good but I'm aware covid restrictions make life more difficult for everyone.

Service
Thank you for your feedback. I am disappointed to hear that your advisor came across unwelcoming when you dropped your vehicle to us and that you also received some misleading information regarding collection - I apologise for this behaviour and any inconvenience that was caused. Kind Regards, Paul Glister, Head of Business.

Excellent service by the team, especially given the current restrictions and challenges. Welcoming and efficient and fully kept up to date. Well done!

Service
Thank you for leaving this great review. I am pleased to see that you received excellent service from the team at Cooper Reading and that you were kept updated throughout the process. Kind Regards, Paul Glister, Head of Business.

Satisfied with service provided.

Service
Thank you for your comments. I am pleased to hear that you were happy with the service provided during your visit to our dealership. Kind Regards, Paul Glister, Head Of Business.

Again the team were very helpful and accomadating

Service
Thank you for leaving such great feedback. I am very pleased to see that you found our service and workshop teams helpful and accommodating and that you were kept informed throughout the process. Kind Regards, Paul Glister, Head of Business.

See above - also I felt the centre handle the restrictions around COVID-19 well.

Service
Thank you for your feedback. It's great to see that you were pleased with the current COVID19 safety measurements we have in place and that you were also happy with the service provided by our advisor Michael Hopkins. I will pass your positive comments onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

The booking was easy and straightforward and during these present Covid times, Cooper's had put in place very effective and impressive measures that were safe and mindful of maintaining distance. The servicing was also good and am highly satisfied.

Service
Thank you for taking the time to leave this excellent review. I am very happy to hear about your recent experience with Cooper Reading and that you were impressed with the service you received and also our current COVID19 safety measurements we have in place. The team will be delighted to learn of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

As above at a reasonable cost.

Service
Thank you for your feedback. I am pleased to see that you received friendly and professional service from the team here at Cooper Reading and I will happily pass your comments onto them. Kind Regards, Paul Glister, Head of Business.

Got what was required on the vehicle

Service
I am sorry to see that our website did not provide the same information you received over the phone and I apologise for the inconvenience. However, it's good to hear that you received professional service from the team and that the process went smoothly. Kind Regards, Paul Glister, Head of Business.

All the work carried out was checked first for approval and I was kept informed throughout. Very helpful and professional, thank you.

Service
Thank you for taking the time to leave this superb review. I am very happy to hear about your recent experience at our dealership and that the team provided you with excellent service throughout the whole process. I am also pleased to see that you felt safe with the current COVID19 safety measurements we have in place and I will pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

Again, good service.

Service
Thank you for this excellent review. It's great to see that you were pleased with the service provided by our team at Cooper Reading and that the whole process went smoothly. Kind Regards, Paul Glister, Head of Business.

Great service - could not have been more helpful.

Service
Thank you for your review. I am pleased to see that you received great service and that you found the team very helpful during your experience. I am also happy to hear that you are on your 6th BMW - your loyalty to the brand is highly appreciated. Kind Regards, Paul Glister, Head of Business.

The extra work I requested, fitting of mud flaps was completed to a high standard. The inspection video was informative and honest, I had already measured the brake pads and the technician reported back the same measurements, trust is important.

Service
Thank you for taking the time to leave your feedback. I am very pleased to hear about your recent experience at our dealership and how you were more than happy with the service provided. It's good to see that you were impressed with the work completed on your vehicle and that you found the Health Check Video informative. Also, it's great you enjoy the driving experience of your BMW X3 and I will pass your compliments and appreciation onto the team. Kind Regards, Paul Glister, Head of Business.

Service was excellent. Quick straightforward, easy to deal with.

Service
Thank you for your feedback. I am pleased to hear that you were very happy with the service department during your recent visit. However, I regret to read that you received such poor and misleading communication from a member of our sales team, I can understand your frustration and I apologise for the inconvenience. Kind Regards, Paul Glister, Head of Business.

Kept informed every step of the way, from collection of car, service being completed and delivery back

Service
Thank you for leaving such great feedback. I am pleased to see that you received efficient service from the team here at Cooper Reading and that they kept you updated throughout the process. Kind Regards, Paul Glister, Head of Business.

People are very courteous and good. And well mannered

Service
Thank you for your review. I am very pleased to hear about your recent experience with us at Cooper Reading and that the team provided you with professional service throughout the process. Kind Regards, Paul Glister, Head of Business.

It worked

Service
Thank you for your comments. It's good to see that you were happy with the work completed on your vehicle. Kind Regards, Paul Glister, Head of Business.

I have been a customer of Cooper Reading for many years and have always experienced a high level of personal service

Service
Thank you for taking the time to leave this superb feedback. I am very happy to hear that you received excellent service from the team at Cooper Reading and they will be delighted to learn of your positive comments. Your loyalty to our dealership and the BMW brand is also highly appreciated. Kind Regards, Paul Glister, Head of Business.

Sympathetic service advisor, Mike, handled things very well and quickly.

Service
Thank you for your feedback. I regret to see that you were waiting a while before your calls were answered and I apologise for any inconvenience this may have caused. However, I am pleased to read that our advisor Michael Hopkins provided you with friendly and efficient service and I will pass your comments onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

They were very organised and kept me informed.

Service
Thank you for taking the time to leave this excellent feedback. I am happy to hear about your recent service experience at Cooper Reading and that our team provided you with efficient service throughout the process. Kind Regards, Paul Glister, Head of Business.

The staff was very helpful and kind. Michael Hopkins explained very well everything

Service
Thank you for your feedback. I am pleased to hear that you received good, clear communication from our service advisor Michael Hopkins and that you found the team friendly and helpful. Kind Regards, Paul Glister, Head of Business.

Service work was completed fast, Luke was very helpful. Car was waiting for me when I arrived to collect.

Service
Thank you for this excellent review. It's great to see that our service advisor, Luke Lashley, provided you with such efficient service and that the whole process went smoothly. I will happily pass your positive feedback onto the rest of the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Again, Nathan made the process seemless

Service
Thank you for your review. I am very happy to see that our advisor, Nathan Westwood, provided you with excellent service and that the whole process went smoothly. Nathan and the rest of the Cooper Reading team will be pleased to learn of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

Efficient and very courteous

Service
Thank you for leaving such great feedback. I am very pleased to hear about your recent experience with the service department at Cooper Reading and it's also great to see that you thoroughly enjoy the BMW brand. The team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Cooper Reading was very helpful to me. They continue to be so. They are a good franchisee.

Service
Thank you for your feedback. I will pass your kind comments back to Paul Smith. Kind regards, Paul Glister, Head of Business.

Really good work done!

Service
Thank you for your review. I am very happy to see that you were pleased with the work carried out on your vehicle and that you received excellent service from the team. Kind Regards, Paul Glister, Head of Business.

Excellent as always.

Service
Thank you for your feedback. It's great to hear that you always receive excellent service from the Cooper Reading team and they will be pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Obviously weird times with the pandemic going on but the service was very well organised and the person I dealt with when dropping my car off was polite and very keen to help. The process was dealt with in a efficient manner.

Service
Thank you for taking the time to leave this excellent review. I am very pleased to see that you were provided with efficient service throughout the whole process. It's also great to hear that you enjoy the BMW brand and the driving experience and the team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Great service from start to finish even in covid times

Service
Thank you for leaving such great feedback. I am happy to see that you received excellent service from the team throughout your experience and that you found the booking process easy. Kind Regards, Paul Glister, Head of Business.

tyre had an issue during MOT, was replaced as part of the same booking. Honoured my booking despite pandemic - really impressed.

Service
Thank you for taking the time to leave your feedback. It's great to hear that you were impressed with the service provided by the team at Cooper Reading and that the whole process went smoothly. Kind Regards, Paul Glister, Head of Business.

Attentive and professional

Service
Thank you for your positive comments. It's great to see that you received efficient and attentive service from the team here at Cooper Reading and I will happily pass your feedback onto them. Kind Regards, Paul Glister, Head of Business.

it suited me more to have the collection than a courtesy car as normally I wouldnt plan trips if my car was going in

Service
Thank you for your review. I am pleased to hear that you are seeing improvements with our service department and that you were kept updated throughout the process. I will pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

The executive understood my ask and did exceeding well. Well done

Service
Thank you for this excellent review. I am happy to hear that you received great service from the team at Cooper Reading and that your advisor exceeded your expectations. Kind Regards, Paul Glister, Head of Business.

Very good with your collect and delivery service.

Service
Thank you for your feedback. It's good to see that you were pleased with our collection and delivery service and that you enjoy the BMW brand. Kind Regards, Paul Glister, Head of Business.

All ran like clockwork

Service
I regret to see that you were not happy with the prices given by the service team and I apologise for any inconvenience. However, I am pleased to read that the service process went smoothly and that you were happy with the work completed on your vehicle. Kind Regards, Paul Glister, Head of Business.

as above

Service
Thank you for your comments. I am pleased to hear that you were happy with the service provided during your appointment at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Everything done on time and with good feed back.

Service
Thank you for your feedback. I am pleased to see that the work carried out on your vehicle was completed on time and that you received good communication throughout. It's also great to hear that you enjoy the BMW brand and I will pass your comments onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

From start to finish, a great service

Service
Thank you for your feedback. I am very pleased to see that you received exceptional service from the Cooper Reading team throughout the whole process and they will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

No problems so satisfied

Service
Thank you for your positive comments. I am pleased to read that you were happy with your service experience and that the whole process went smoothly. Kind Regards, Paul Glister, Head of Business.

As previous comments.

Service
Thank you for your feedback. I am pleased to hear that you were happy with your service experience at Cooper Reading and that you were also pleased with our current COVID19 safety measurements. Kind Regards, Paul Glister, Head of Business.

Cooper Reading, as usual, made everything a breeze, kept me up to date and made sure I had everything I need. Adnan Yasin is great to deal with so got my 2021 M4 Comp order. Knows me well, what I like and don't. He'll continue to have my business.

Sales
Thank you for taking the time to give such a great feedback. Your loyalty is very important to us. I'm pleased to hear that you were kept up to date throughout the whole process. I will pass your positive comments on to the sales team including Adnan Yasin. kind regards Paul Glister Head of Business

Very satisfied

Sales
Thank you for your positive comment. I am pleased to hear you were satisfied with your last visit to Inchcape Reading. Kind Regards Paul Glister Head Of Business

Fantastic customer service from Wesley Duff and Tristan Jewett in Sales

Sales
Thank you for taking the time to leave a great comment. I am pleased you are satisfied with your last visit with Inchcape Reading BMW. I will pass your feedback to the sales team. Kind Regards Paul Glister Head Of Business

Great service and was listened to as a customer

Sales

Wesley went above and beyond and made it very personable

Sales

Absolutely love my new car and the service received whilst waiting for it

Sales
Thank you very much for your excellent review. I am delighted to hear you had a great experience with Inchcape Reading. I will happily pass your comments onto the relevant individuals. Kind Regards Paul Glister Head Of Business

All good

Sales
Thank you for taking the time to leave positive feedback. I will pass this on to the sales team. Kind Regards Paul Glister Head Of Business

Given the circumstances, collecting a car under lock down expectations weren't high. There's isn't much that can be done but I was looked after perfectly on the day.

Sales
Thank you for your review. It's great to hear that our sales team, in particular, Jonathan Hood and Tristan Jewett, exceeded your expectations and provided you with excellent service throughout the new car process. I hope your are enjoying your brand new BMW and we look forward to seeing you again in the future. Kind Regards, Paul Glister, Head of Business.

Brilliant service and sales advisor was amazing

Sales
Thank you for leaving a positive review. I am pleased to see you are satisfied with the service you received from Inchcape Reading. I will pass your feedback onto the team. Kind Regards Paul Glister Head Of Business

Easy process end to end to sort out the change of vehicle.

Sales
Thank you for your feedback. I am happy to see that our sales executive, Wesley Duff, created such an easy and enjoyable new car experience for you and he will be pleased to learn of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

Everything went as well as could be expected under current guidelines

Sales
Thank you for taking the time to leave your feedback. I am very pleased to hear that our sales executive, James Turnball, provided you with such efficient service and that the new car process went smoothly. I hope your are enjoying your brand new BMW and we look forward to seeing you again in the future. Kind Regards, Paul Glister, Head of Business.

Both Jonathan and Sam at Coopers Reading made a great contribution in buying my new car

Sales
Thank you for taking the time to leave this excellent review. I am very happy to hear about your recent sales experience with us at Cooper Reading and that Jonathan and Sam provided you with such efficient service. The team will be delighted to learn of your compliments and appreciation and we hope to see you again in the future. Kind Regards, Paul Glister, Head of Business.

Jonathan Hood was superb. He was in a very tricky position due to vagaries of Brexit and lack of information coming from the brand, and yet he maintained a high level of contact and professionalism throughout. He is a credit to your organisation.

Sales
Thank you for taking the time to leave your feedback. I am sorry to see that there was some confusion regarding delivery and the specifications on your vehicle and I apologise for any inconvenience. However, I am very pleased to hear that our sales executive, Jonathan Hood, exceeded your expectations and provided excellent service throughout the new car process. Kind Regards, Paul Glister, Head of Business.

Extremely happy with Cooper BMW. Zsolt and Tristan have never failed to impress. Whether its commercials or the overall selling experience they are true professionals.

Sales
Thank you for leaving such great feedback. I am very pleased to hear about your recent experience with us at Cooper Reading and how Zsolt and Tristan provided you with excellent service throughout the whole process. Your loyalty to our dealership is also highly appreciated and the rest of the team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

As above, extremely professional and informative sales process. QUick response to any queries or questions that I had

Sales
Thank you for taking the time to leave your feedback. I am very pleased to hear about your recent experience with us at Cooper Reading and how our sales executive, Jonathan Hood, provided you with excellent service throughout the new car process. I hope your are enjoying your brand new BMW 420i and we look forward to seeing you again in the future. Kind Regards, Paul Glister, Head of Business.

Easy process even during lockdown and BMW team kept in communication throughout

Sales
Thank you for taking the time to leave this excellent review. I am very pleased to see that the new car process went smoothly and that you were kept updated throughout. It's also great to read that you enjoy the BMW brand and I will happily pass your feedback onto the rest of the Cooper Reading team. Kind Regards, Paul Glister, Head of Business.

The team at cooper reading, were very helpful.

Sales
Thank you for you review. I am happy to hear that you received such accommodating service from the team at Cooper Reading and I will pass your positive feedback on them. It's also great to see that you and your family enjoy the BMW brand and we hope to see you again in the future. Kind Regards, Paul Glister, Head of Business.

it took 6 days to get a band new car

Sales
Thank you for your review. It's great to see that the team worked quickly and efficiently in order to get you your brand new BMW and they will be pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

This is my third car from this sales team, they seem to know what I want better than me.

Sales
Thank you for leaving such great feedback. Your loyalty to Cooper Reading and the BMW brand is highly appreciated and the team will be delighted to learn of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

Staff were friendly and helpful and I wasn't kept waiting very long

Sales
Thank you for taking the time to leave your feedback. I am very pleased to see that you found our sales team friendly and helpful and that they created a smooth buying experience for you. Kind Regards, Paul Glister, Head of Business.