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ABOUT INCHCAPE READING.

Inchcape Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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Paul Glister

Head of Business

Tristan Jewett

New Car Sales Manager

Francis Reed

Local Business Development Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Mark Jeffery

Used Car Sales Executive

Matt Gilbert

Used Car Sales Executive

Jonathan Hood

New Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Easy to book in, I was well looked after whilst I waited, had a video sent to me explaining the condition of the car that was clear and concise.

Service

Service manager was excellent

Service

Good service

Service

No problems to report, all went very well l drove home a happy customer.

Service

The staff that l spoke to answered my questions efficiently and comprehensively and made me feel a valued customer.

Service

Everything delivered as discussed. Good updates from staff involved

Service

Carctook longer than expected due to an additional item needing to be done and I couldn't collect the car until the next day. I did keep the loan car for another day though.

Service

They take time to listen and explain things to you

Service

Very easy and friendly from the point of booking all the way though the process to collection and even their follow up calls and emails

Service

Matters were resolved and dealt with.

Service

Service & MOT completed as expected. Visual check results accessible on-line. Friendly & professional service advisor.

Service

The service done to my car

Service

Courtney was excellent

Service

The service from BMW Inchcape Reading is excellent and lives up to my expectations.

Service

We are kept well informed about the service.and the valeting after is most of the time immaculate.

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service provided and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Luke was very helpful and professional

Service
Thank you for our recent visit to Inchcape Reading BMW. I am pleased to hear you were looked after by Luke and our booking system was easy to use. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Highly satisfied with the service provided

Service
Thank you for your recent visit tot Inchcape Reading BMW. I am delighted to hear you were satisfied wit the service provided and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

problem solved

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service provided. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Great service - speedy appointment booking, quick check-in / check-out, clean courtesy car. Well done and thanks!

Service
Thank you for your recent visit to Inchcape Reading BMW. I am pleased to hear you were satisfied with the service provided and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head of Business Paul Glister

I was provided with all the required information for repairs and changes with cost and time involved during the servicing and was delivered on time with complete satisfaction.

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service provided and you found our booking system easy to use. I will happily pass your feedback to the team. Kind Regards Head Of Business Pail Glister

Josh and the team at Inchcape Reading delivered a great experience, it was great to hand the car over and have it returned in tip-top condition.

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you received great customer service from Josh and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Vehicle returned on time and very clean

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service provided and the complimentary wash we offer. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Efficient, punctual, great service. Thank you George.

Service
Thank you for your recent visit to Inchcape Reading BMW. I am pleased to hear you were looked after by George who provided great service. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Booked a loan car, was given a fabulous vehicle and the servicing was done to what was strictly necessary.

Service
Thank you for your recent visit to Inchcape Reading BMW. I am pleased to hear you were satisfied with the service provided and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Overall was very happy with the service given which in general has been excellent

Service
Thank you for your recent visit to Inchcape Reading BMW. I am pleased to hear you were satisfied with the service provided and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Booked in quick

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service provided and we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Appointment slot offered at early convenience to diagnose and repair a connected drive fault. Fixed on the day without hassle and under warranty.

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you found our drop off and collection system easy and convenient and that we kept you updated throughout. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Staff are courteous, cleaned my car, easy to book service

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear we met your expectations and found our booking system easy to use. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Good service

Service
Thank you for your recent visit to Inchcape Reading BMW. I am pleased to hear you were satisfied with the service provided and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

They did a good job, provided us with a courtesy car and all staff were very professional

Service
Thank you for your recent visit to Inchcape Reading BMW. I am pleased to hear you were satisfied with the service provided and that we could provide you with a loan car. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Very good

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service provided and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Because that is how we view the attention to detail provided by Cooper Reading to any query we raise

Service
Thank you for your recent visit to Inchcape Reading BMW.I am delighted to hear you were satisfied with the service provided and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Perfect from start to finish

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service provided and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Excellent service

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you received excellent customer service from Adnan and Paul Glister and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Car cleaned and ready on time.

Service
Thank your recent visit to Inchcape Reading BMW. I am pleased to hear you were satisfied with the service provided and the complimentary wash we offer. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Very smooth experience at Inchcape Reading as usual. Staff were helpful, didn't have to wait.

Service
Thank your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service provided and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Amazing service experience and follow up

Service
Thank your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service provided and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Great service, lovely dealership and very Friendly professional staff.

Service
Thank you for your recent visit to Inchcape Reading BMW. Its great to hear you were satisfied with the service provided and found our drop off and collection service easy along side Covid restrictions. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

The car checking is fast and the staff give clear explanation of the cause of problem to us

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service we provided and we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Personnel are polite and professional, dealership seems well organised.

Service
Thank you for your recent visit to Inchcape Reading BMW. Its great to hear you were satisfied with the service provided and found our booking system easy. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Great customer service and extremely easy to deal with.

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service provided and we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Very good and reliable service

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service provided and we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Customer service ftom start to finish was fantastic.

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service provided and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Excellent customer service by Richard Blanks, he is an asset for Inchcape BMW. He understood customer issues and resolved them, also he keeps us informed about progress of the works. Kudos to him and Inchcape BMW!

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you received excellent customer service from Richard Blanks and we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Paul Smith is been very helpful in resolving my issue.

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service Paul Smith provided and we met your expectations. I will happily pass your feedback to the tam. Kind Regards Head Of Business Paul Glister

Service carried as promised on time.

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service provided. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

The navigation fault was fixed. The booking in and collection of the car went very smoothly. Very pleased the car was washed and a video was carried out of the safety features of the car tyres.

Service
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with complimentary wash and health check video we offer. I am pleased the whole process went smoothly from booking in to collection. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

The video inspection report was very informative and advised me of the tread left on my tyres and brakes

Service
Thank you for your recent visit to Inchcape Reading BMW. I am pleased to hear you were satisfied with the complimentary health check video we offer. I will happily pass your feedback to the team. Kind Regards Head Of Business PAul Glister

All repairs were done to my satisfaction

Service
Thank you for your recent visit to Inchcape Reading BMW. Its great to hear the repairs carried out were completed to satisfaction. I am sorry to hear we couldn't provide you with an automatic courtesy vehicle and the frustration and inconvenience this caused. I will pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Easy process and good communication from the team

Sales

The deal on new car was great and the whole experience was friendly and efficient.

Sales

Not pushy, understood my needs and requirements and worked there hardest to get me the car I wanted at the right price

Sales

Adnan was on hand and took his time during the handover. Very professional

Sales

Nice showroom, offered refreshments, quick turnaround.

Sales

Again Adnan was fantastic

Sales

Was genuinely over the moon with Adnan's help and advice

Sales

Despite my misgivings I was so relieved to find a proper sales team at the Reading dealership. Adnan Yasin is a great example of a great sales person - helpful and with a 'nothing is too much trouble' attitude.

Sales

Adnan made the process very simple having dealt with us previously he understood our needs and attended to them accordingly without being a pushy salesman

Sales
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were looked after by Adnan who provided excellent customer service. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Tristan and his team are fantastic and nothing was ever too much trouble.

Sales
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were looked after by Tristan who provided great customer service. I will pass your feedback to the team. Kind Regards Head of Business Paul Glister

Everything was clear, simple and speedy delivery

Sales
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were looked after by Jonny who provided excellent customer service. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Most of the paperwork was completed prior to my arrival and the salesperson was excellent

Sales
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service provided and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

great people, great service

Sales
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service provided and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

From the Sales manager to the sales staff, the service has been brilliant. So much so that I have placed a second order.

Sales
Thank you for your recent visit to Inchcape Reading BMW. I am pleased to hear you were looked after by Seamus who provided you with excellent customer service. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Staff are very welcoming & professional inc Steve who handed my new bmw over to me

Sales
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service Steve provided and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

The team made the whole experience easy. Nothing was a problem for them.

Sales
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service provided and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Excellent service from Seamus and the sales team in Reading. Informed and efficient and a great help in finding the right new 330i touring for me. Great service.

Sales
Thank you for your recent visit to Inchcape Reading BMW.I am delighted to hear you received excellent customer service from Seamus and he kept you informed throughout. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Professional and straightforward

Sales
Thank you for your recent visit to Inchcape Reading BMW. I am pleased to hear you were satisfied with the service provided and that we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

No issues.

Sales
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you received excellent customer service and we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

100% service

Sales
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service you received and we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

When you had a problem in delivering the car, you provided me with a like for like loan

Sales
Thank you for your recent visit to Inchcape Reading BMW. I am sorry to hear you about your recent visit to Inchcape Reading BMW and there was a problem with delivering your vehicle but pleased to hear we provided you with a like for like loan vehicle in the meantime. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

The final aspect of collecting the car was processed very well.

Sales
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service you received and we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Staff were very helpful and went beyond expectations to satisfy me..great staff, please to deal with them

Sales
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service provided and we met your expectations. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister

Adnan welcomed us and looked after us called us before we arrived as well and made the process so comfortable buying a car from you

Sales
Thank you for your recent visit to Inchcape Reading BMW. I am delighted to hear you were satisfied with the service Adnan provided. I will happily pass your feedback to the team. Kind Regards Head Of Business Paul Glister