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5.0SERVICE
3.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
298 ratings and 160 comments received in the last 90 days.
01 April 2024
Very satisfied. Managed smoothly and efficiently by Louis and Natalie, thank you. The only negative issue was that we received no confirmation of the transfer of our car payment, despite phoning and emailing. (Louis and Natalie not at fault).
31 March 2024
I loved the handover bay and the time Natalie spent helping my wife and I set up the car ready to drive including the BMW eye 3 pro dash cam, including helping with the various settings on the drive system.
29 March 2024
Again good service sales person was good but lacked personal experience
22 March 2024
Quick turnaround and excellent customer service
19 March 2024
The handover was again in a very professional manner and time was taken to explain the technical features that differed so much from our previous BMW. Plus see reply above.
14 March 2024
From start to finish the whole experience was positive. Nothing was too much trouble. Adnan found the car we asked for, it was ready on the agreed date and in perfect condition.
11 March 2024
Extremely satisfied
06 March 2024
They have registered the new car with the wrong spelling of my name. It is impossible to contact them either by phone and they take weeks to respond to an email. (if at all ) Waiting period for service or fault resolutiom is very long.
04 March 2024
I was very happy and comfortable????????
04 March 2024
Adnan was great in helping me find the right car, sort out the finance application, great comms etc.
02 March 2024
Car was found quickly and turn around time was fast
28 February 2024
Living so far away, most of my communication with the centre has been by email/phone, though that has been exemplary. My main contact has been Shane Pardey, who has been excellent throughout. Clear, knowledgeable and supportive.
23 February 2024
Good communication throughout. Attention to detail and prompt follow up made the process easy.
22 February 2024
As above
29 January 2024
We were given complete information about the car, our queries were answered and gave us the time and options to make our decision.
19 April 2024
Car was supposed to be handed back on Friday the 12th, did not get it back until the 15th. First service cost £383.21 for replacing a microfilter and brake fluid, which is very expensive. Dashcam disconnected and cabling left hanging from headlining.
16 April 2024
Service Staff shortages meant experience not as good as previously. Do not like the check in stations to leave keys on arrival and as I waited for the car to have a MOT and at no point did I see or speak with anyone from service.
16 April 2024
Miss sold appointment. Car went in 1.5 hours late whilst I was waiting. Trim knocked off during visit never got a call back about this when promised.
13 April 2024
Again, agreed to wait but some how you had decided it was booked in all day.
13 April 2024
They didn't complete the service on the day it was booked in for & could only complete it the following morning.
12 April 2024
Completed my service in the expected time frame. However, your coffee machine is rubbish. Please buy a new one.
11 April 2024
Very good service form Milly
10 April 2024
Great
09 April 2024
No complaints car was ready for the time I asked Very helpful staff
09 April 2024
good service
09 April 2024
Again great service by Service advisor. Report from tech was straight and to the point.
08 April 2024
The car was not ready at the agreed time
08 April 2024
You had our car in for 10 days for a headlight problem we were not kept informed of the procedure that you had to do i e doing testing and then having to get a new head light in the end and then doing the programming.
08 April 2024
All sorted out as discussed
08 April 2024
As above
08 April 2024
Terrible service for the 1st time in years , the place was short staff having problems. Could not get an answer on the phone for 2 days, quite unbelievable. Will go elsewhere in future.
08 April 2024
Not satisfied
07 April 2024
I'm not fully satisfied with the experience I had with my BMW M4 which was bought in for a priority brake fluid service. The car was in for almost 2 weeks. There was no proper response on what is the progress.
07 April 2024
Customer service poor in Inchcape Reading, got very little in the way of updates, i needed to keep ringing and impossible to get through on service number. Had to call receptionist to get through.
07 April 2024
Excellent service
05 April 2024
Fully informed on progress and works
04 April 2024
the overall services and follow-up work, communications are satisfactory to me
03 April 2024
I booked an appointment where I needed to wait for my car. I brought the car in early as requested to ensure a prompt 10:30 start. At 12:00 noon my car was still where I left it. I approached reception who finally got things moving.
03 April 2024
Shocking, would not use again. Would rather drive further away to a different branch.
03 April 2024
Bad service and have not been kept informed. The service department does not answer the phone, I have had go through reception.
02 April 2024
Timing issues as reported. Said it would be ready at 3 and I got the keys at 4.15. Don't mind waiting but give realistic expectations
01 April 2024
Being charged £150 for the information that the rear windscreen heater isn't working (we already knew that) and that this electrical fault is not covered by extended warranty was not entirely welcome
31 March 2024
Lack of customer service due to being ignored. Furthermore, my genuine BMW leather key fob holder was broken and was "pieced" together when handed back to my, my mistake being I only noticed when I got home.
31 March 2024
Generally good service and staff, but only undertook MOT and not brake fluid service due to unspefied problems on the day and I had to book in again for the service. There were also computer problems which had a negative effect.
29 March 2024
On returning the next day, the car was ready. The girl we dealt with (Chloe) was helpful again and had investigated the charge for the service and found that actually it was covered by my service plan so no charge
29 March 2024
no communication
27 March 2024
smooth gear change in automatic mode is not the same as it used to be prior to engine management light on screen due to DPF sensor fault.
26 March 2024
Almost perfect but car kept overnight despite very little work needed on it
25 March 2024
Inchcap Reading is chaotic. Had to wait for 3 hours in a wait in apportionment. Part dept was closed even though I given an appointment for the day. I was told I will get call back, weeks gone, no contact whatsoever. Staff looks uninterested.
25 March 2024
The job was done perfectly
25 March 2024
Great service and very fast
24 March 2024
Service experience was really poor, even after repeatedly calling and reminding, things were not done. Needs real customer experience uplifting.
24 March 2024
Inchcape Reading is one of the worst service centres I've come across recently. They don't value customer time at all in any way. They've kept my car for 2 days without any update on it. I don't think you even care to take action after this review.
23 March 2024
Willing to meet my particular needs
21 March 2024
I was told the car had a leak would be fixed and would be ready to collect the next day. The next day I was called around 3pm and the same message relayed by someone else meaning I had to wait another day. My advisor also seemed very rushed
21 March 2024
Maybe waiting appointments are no longer realistic. They seem to put too much pressure on customer service in terms of time expectations. Without getting a courtesy car, waiting appointments are my preference.
20 March 2024
I am not at all statisfy with the service i got from BMW service. My Car went for servicing, Mot etc. got call from BMW that they need to order some part and car can only be delivered by Monday, which was ok with me. But no one bother to call me mon
19 March 2024
Everything went well. No problems. Everything explained. No waiting to drop off and pick up car. You are greeted and escorted back to car. Any questions you have are always answered and explained. Very helpful.
18 March 2024
Bad communication
17 March 2024
Communication poor. Promised actions, not followed through. Lost all confidence in BMW service quality.
17 March 2024
Efficiency
17 March 2024
The Technician left the Air Mass Unplugged after the EGR Cooler recall, The Service Adviser Was Not Helpful about this and I had to speak to the Service Manager, who was helpful. and A different Service Adviser who did not contact me as promised.
15 March 2024
Service was completed on time. The video review was concise and clear.
15 March 2024
Awful Communication. No one answers the phones, work incomplete and not logged correctly.
15 March 2024
Auto check in and out system suited me perfectly.
14 March 2024
MOT failure along with service caused some logistical challenges but Kate was super helpful and informative during the test failure and squeezing me in for retest once the issue was resolved. She really went above and beyond
13 March 2024
can discuss
13 March 2024
15mins wait on arriving before anyone came out to see me. The loan car was crap! Asked for my car not be cleaned but it was cleaned - now have a horrible white sheen on my windscreen when it rains. Inspection video audio quality was terrible.
12 March 2024
A little on expensive side and we're not able to fix tyre on day as part not in stock.
12 March 2024
Very nice man was very helpful and explained things really clearly.
12 March 2024
There was an oily grimey mark on the front bumper I had to use tar remover to get rid of. And I never received the usual health check report or video. And the labour cost seemed excessive.
12 March 2024
MOT took a little longer than advised due a backlog of work from previous day.
11 March 2024
Normally customer experience is good
11 March 2024
Great service from your BMW master technician who took the time to listen to my issue.
11 March 2024
When I phoned to get information about when I might get my car back, there was no answer from the service department. The receptionist said she'd get someone to ring me back. No-one did. This happened twice.
11 March 2024
Very happy
11 March 2024
Easy and fast drop off and pick up, loan car sorted. Great service
11 March 2024
Good costumer service and a fair price
10 March 2024
Told my car could be looked at the next day while I wait (only an hour), then had to wait 3 weeks for an appointment and that appointment ran over and took 35hrs for them establish what I had told them was wrong with charger cable.
09 March 2024
Booked fine, charged what I was quoted. Car was ready when Reading said it would be. Service guy was informed and made the process easy.
09 March 2024
Service is excellent. Work is of highest quality.
08 March 2024
Technician that completed service was excellent and sent me a very detailed video staff based in branch did not communicate updates
08 March 2024
I was given totally inaccurate information by Anis Waheed service advisor. I subsequently called Inchcape on Tuesday, spoke to Kevin Lockwood-Goose, explained the issue. He took my reg and phone numbers and I was expecting a call back - nothing.
08 March 2024
Would have charged me £5000 for issues on my management light coming on. Yet if the recall work was done right then this would have cleared the management warning.
07 March 2024
Quick and timely service
07 March 2024
The work was done but did not feel special as a customer due to rushed experience.
07 March 2024
Millie Rippon friendly and very apologetic. She did what she could to rectify the situation.
06 March 2024
As above excellent service received
06 March 2024
Easy process and was informed of any changes or developments within a due course of time
04 March 2024
High level of service as expected
04 March 2024
The brake service should have been done 4 months ago, but the parts weren't available, and despite saying they would call me to let me know when they were in, nobody ever did
04 March 2024
You did what was agreed and were flexible about arrangements for collecting the car on completion.
04 March 2024
They did the job well
04 March 2024
Did like the visual inspection itemised items that was done and reasonable priced
03 March 2024
Great car valet!!
03 March 2024
Completed service in the time expected
03 March 2024
We are well looked after with full transparency. A big thankyou to Adnan for his help
02 March 2024
Friendly staff
01 March 2024
1. my car was returned really badly washed , 2. online check in offered things like air con refresh, new battery for key and new windscreen wiper blades, but they were not available 3. i aske for a quote on damaged seat and received nothing
01 March 2024
The service was done. Unfortunately I was not offered a car replacement when booked and when I did ask I was told I should have asked for it. I had a toddler so was not easy. Secondly the car was supposed to be cleaned and my car was returned dirty.
01 March 2024
Very clear with what has been done and what needs in future
29 February 2024
I've explained already that the service was a mess. The only reason I didn't give a lower score is because they washed my car & eventually managed to replace the called part.
29 February 2024
Couldn't fault anything from booking the service to collecting my car at the end of the day.
29 February 2024
My overall interaction with the staff has been very positive, reliable, friendly, professional, and courteous.
28 February 2024
Vehicle returned clean and tidy with all work recorded on the invoice
28 February 2024
I am only providing a 3 star review because it is so difficult to book my car into this garage now that Inchcape have taken it over. The average lead time for getting a car in is often at least 6 weeks
28 February 2024
Fixed the noise issue but had asked Millie for a quote for brake disc and pad change including sender but still waiting. Also asked Millie for a copy of the job card so I could have a more detailed of exactly what was changed but still waiting
28 February 2024
The staff went above and beyond to accommodate my needs. The price of the service was very reasonable. The peace of mind that only an official dealer check up can give you.
28 February 2024
Thorough examination & clear feedback.
28 February 2024
Not everything was carried out as expected
28 February 2024
All round good service
28 February 2024
Overall it was good however I'm still waiting for car's health check video
28 February 2024
The way I was handled by my service advisor Adam(hope I remember the name)
28 February 2024
Every thing done according to agreed conversation.
27 February 2024
As mentioned above
27 February 2024
I am completely satisfied with my service experience at Inchcape Reading. The exceptional service provided by Workshop Controller Brandon and Service Advisor Millie stood out. Their professionalism, attention to detail, and efficient communication co
27 February 2024
Very satisfied
27 February 2024
Nice welcome, helpful staff, kept us informed
27 February 2024
I always receive an excellent and efficient service
27 February 2024
More communication on timing would be better
27 February 2024
the only issue is the booking lead time is too long, hope it can speed up the appointment
27 February 2024
The first waiting booking failed due to the request being missed which meant a 4-6 week delay.
26 February 2024
Nice people
26 February 2024
I had made the mistake in thinking I was gonig to wait. The Team did their utmopst to have the car back to me as quickily as possible. Thank you. Additionally, the space for being able to work whilst waiting is most appreciated.
25 February 2024
The expected tasks were carried out but the handover was not very good at all.
23 February 2024
I was told I will get the car inspected and didn't happen, the service light wasn't reseted so had to drive back
22 February 2024
Unable to obtain cop of vehicle health check despite three request s
22 February 2024
The service was efficient and effective
22 February 2024
The online booking system is not working anymore, but booked service on the phone. However I am dissatisfied with the fact that we brought the car to have a piece ordered and changed, and it was not solved in any way, even without further recommendat
22 February 2024
The bill for my end of warranty service was extortionate!! It was mot and check. We were expecting and told it was all ok and a bill of 60-70 was coming - it was over 800 pounds!! So unhappy with how this was done.
22 February 2024
Service was done as described and good communications once I was in the system.
22 February 2024
Efficient, good
22 February 2024
Invoice issued on completion of the service had errors including dates of next service & MOT & mileage. Called dealership and told someone would call me. A week later, I'm still waiting for the call. I did raise an enquiry on the website. No response
22 February 2024
Nothing to much for the customer always looked after at every visit
22 February 2024
See above
22 February 2024
So friendly, were very quick, given mine was a sit and wait appt.
22 February 2024
I had very good service from BMW Inchcape this time. A dedicated person kept me informed throughout and the service was satisfactorily carried out.
18 February 2024
The attitude of the After service Manager was firstly denial and then appeared to wash hands off the situation and then blame back it on me suggesting them I was trying to get the bumper repainted through BMW. That's disappointing and shameful.
05 February 2024
My appointment was cancelled just a day before due to a recall check and had to rebook the service at a later date.
02 February 2024
Took longer then expected to get parts needed
29 January 2024
I agent was unsure if the technician had investigated the iDrive update issue. Their response was to book another apointment. This would possibly involve waiting another 1-2 months for a free slot and time/expense on my behalf to go in again.
29 January 2024
This was my first time at Inchcape BMW and everything seemed seamless. Waiting for my MOT to be completed was pleasant with plenty of drinks available and toilets with easy access.
29 January 2024
paperwork i received when work was completed , detailed that a health check had been completed and video had been taken and should have been available to view . nothing was sent to my email address. previous visits had been ok.
29 January 2024
good service
28 January 2024
The service department repeatedly blamed the car,while the problem was with the BMW software.But he admitted that there experiencing the same problem in every 2 -3 out 5 cars of similar age (2013) for upgrade.Funny their blame the cars than software.
28 January 2024
I had to take back the first car. For the second car I complained and they managed to fit it in. I have yet to receive the video of the inspection.
28 January 2024
As above
28 January 2024
Dissatisfied with my service experience at Inchcape Reading due to communication issues, unexpected costs, and handling of urgent repairs. The process and resolution did not meet my expectations as a loyal BMW owner.
28 January 2024
The update to the system has again knocked out all our favourites - can no longer load apple play and saying iPhone 7 on system but ours is a iPhone 13
28 January 2024
Good service, terrible booking system. Seemed to stop getting the health check videos?
28 January 2024
As above
28 January 2024
Not very helpful to repair other faults of the car during the annual service. Despite I told the service that I need a new tyre 4 days before the annual service they refused to do the job.
28 January 2024
Only issue was my service plan having the wrong address on. I am not clear whether a hard copy was sent to the wrong address, but am still concerned someone may have access to my information.
27 January 2024
Probably good but very expensive
27 January 2024
Kept informed once engineers diagnosed problems
27 January 2024
The receptionist was lovely, but as per other experience car being fixed I am afraid that's total
27 January 2024
Informative
27 January 2024
I would expect a loan car not having a reserve fuel tank, less than 50 miles left in it. Also for replacing an automatic car, manual car as a loan car isnt great. Lastly, I would prefer to have a call back from service manager when car is ready
27 January 2024
Staff are nice enough but expected screen wash to be checked and put in rather just the bottle left in the car for me to do it myself.
01 April 2024
Amazing service by Rizwan, a pleasure to deal with. He could not have been more helpful and made the experience seamless.